FAQ
Question #1: Do you offer free shipping?
Yes. Free shipping is offered on all orders within the United States. For more information regarding shipping, please review our Shipping Policy.
Question #2: How long does shipping take?
Typically, orders follow the below timeline:
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Processing Time: 1-2 business days.
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Shipping Time: 6 to 8 business days.
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Estimated Total Delivery Time: 7-10 business days.
For more information, please visit our Shipping Policy.
Question #3: Where is Westridge Haus based?
Westridge Haus is based in California, United States. We offer a curated selection of products to customers across the United States.
Question #4: Can I cancel my order?
Yes. You have 24 hours after you’ve placed the order to cancel it. If you wish to cancel your order, please reach out to us at info@westridgehaus.com.
Question #5: What if I receive my order and the items are damaged or defective?
If your items arrive incomplete, damaged, or defective, we provide easy returns, refunds, and replacements. Visit our Return Policy for details.
Question #6: How long does it take to receive a refund?
Once a returned item has been received and inspected, the refund will be processed. It takes approximately 5-7 days for a refund to be processed and issued to the original payment method, depending on the payment provider. For more information, please visit our Refund Policy.
Question #7: Does Westridge Haus accept bulk or wholesale orders?
Yes. Please contact us at info@westridgehaus.com for pricing, availability, and any additional details. We will assist you in completing your order.
Question #8: How do I track my order?
Once your order has been shipped, you can track it on our Track Your Order page on our website.
Question #9: How do exchanges work?
Instructions regarding how exchanges work can be found in our Return Policy. Here, we outline the steps required to initiate an exchange.
Question #10: How can I contact customer service?
You can contact customer service on our Contact Us page on our website. You can also contact our support team via email at info@westridgehaus.com.
Need Help?
Visit our FAQ page for additional information or contact our support team at info@westridgehaus.com for direct assistance.
Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)
We do our best to reply within 1-2 business days.
Contact Information:
Store Name: Westridge Haus
Address: 2702 La Gran Via, Carlsbad, California, 92009, USA
Email: info@westridgehaus.com
Phone: +16196048380