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Refund policy

Overview

Our top priority is customer satisfaction. At Westridge Haus, we want to make sure you are confident in your purchase. Should any issue arise with your order or experience, we offer a clear and simple return process designed to make resolving issues easy.

Return Policy Summary

  • Return Window: The window in which you can return your items begins the date your order arrives at your delivery address and you have 30 days to initiate a return.

  • Item Condition: Returned items must be unused and in the original condition they arrived in to include all original product packaging.

  • Return Shipping Cost: Customers are responsible for the cost of return shipping unless the item arrives in a damaged state or their package contains the wrong items. In such cases, we will cover the return shipping cost. We do not charge restocking fees.

  • Refunds: Once your returned item is received, we will issue a full refund to your initial payment method within 5-7 business days.

How to Return an Item

  • Contact Support: Email our support team at info@westridgehaus.com. Be sure to include your order number and your reason for return.

  • Package Your Item: Repack your item into its original package with all included materials, accessories, and documentation.

  • Ship The Item: Drop your package off at the nearest local shipping carrier office. We will provide clear instructions and assist you to successfully return your item to the correct location once the return is approved through email.

Refund Processing

  • Inspection: Once your package is received, it will be reviewed to ensure it meets the return requirements. Should the item fail to meet our return criteria, a refund may be denied and the item returned back to the customer at their expense.

  • Refund Timeline: After approval, your refund will be issued to the original payment method and depending on your payment provider, will typically appear within 5-7 business days.

Exchanges

If you wish to return your item for a different size, color, or product, please reach out to our support team via email at info@westridgehaus.com and we will help you arrange an exchange. Please contact us within 30 days of your item's arrival.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene or safety reasons. Such products shall be clearly listed as non-returnable. Any submitted return requests for such items will be denied. If any issues arise regarding non-returnable products, please contact us at info@westridgehaus.com.

Need Help?

Visit our FAQ page for additional information or contact our support team at info@westridgehaus.com for direct assistance.

Customer Service Hours: Monday-Friday 9:00 AM – 5:00 PM (PST)

 

We do our best to reply within 1-2 business days.

 

Contact Information:

Store Name: Westridge Haus

Address: 2702 La Gran Via, Carlsbad, California, 92009, USA

Email: info@westridgehaus.com

Phone: +16196048380